Frequently Asked Questions

We're always doing our best to pack your order as quickly as possible which means we can't make any changes once you've placed it. This includes changing the delivery option, delivery address or payment method. However, you may be able to cancel your order and place a new one instead. If you've paid for your order using Klarna, you won't be able to cancel your order. However, if you've paid with any other payment method, there is a 60 minute time limit in which you can cancel your order after completing your order.

We use DHL as our delivery partner with all orders benefiting from a 24hr recorded delivery service*. All orders BELOW £100 will be charged a shipping fee of £7.80 . All orders over £100 qualify for FREE shipping . *Orders placed on a Friday will be packed and shipped the next working day to ensure the item is stored correctly in our warehouse before being shipped. We currently do not offer a Saturday delivery service on any spare items. Delivery is only available in UK & Mainland.

Pay Later with Klarna is a payment method which allows you to buy now and pay later, meaning you only have to pay for the items that you keep. Pay Later with Klarna gives you extra flexibility when paying for your order as you're able to pay within 30 days. If you choose to pay using Pay Later with Klarna, please remember to spend responsibly – sometimes, delaying or splitting up payments might not always be the best option. We want you to shop with confidence, so we’ve provided all the info you need below. When do you have to pay for your order? Klarna will send you an email within 2 days of your order being placed with payment instructions. You'll have 30 days to complete the payment online. You can pay at your convenience, interest-free, via credit or debit card on the Klarna app or by logging into Klarna's website. You'll receive an email reminder two days before your payment is due. If you do not pay for your order on time, you may no longer be able to access Klarna’s payment options for future purchases. This may also affect your ability to get credit from other lenders too. Having trouble paying with Klarna? If you have any trouble placing an order with Klarna, it could be due to one of the following reasons: Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount. Klarna may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to. If it's your first time using Klarna, and you're shipping to a different address to your billing address, the payment may be declined. You may have outstanding payments on previous Klarna statements. Once these are paid off, try Pay Later with Klarna again. If you've recently paid off outstanding statements, please allow 24 hours before trying to pay with Klarna again. You may have missed a required field at the checkout, such as filling in your Date of Birth. Being rejected by Klarna for one payment application does not mean you'll be rejected next time. Likewise, if your application has been accepted for one payment, it doesn't necessarily mean you'll be accepted for all future payments.

Returned items are your responsibility until they reach us, so please ensure they are packed securely to prevent any damage during transit. The parcel remains your responsibility until it arrives back to us. Our team will inspect all unwanted returns. The return policy for orders sold is at the discretion of the brand. To be eligible for a full refund, all items must be returned unused and in the same condition as when received. This includes having the original packaging, tags, and labels attached. We reserve the right to withhold issuing a refund and may block your account in cases of suspected fraudulent activity. This includes, but is not limited to, claims of orders not being received, excessive ordering and returning, unusual patterns of returns, extended periods of item use before returning, and multiple refused returns. If your account is deactivated, and you need to make a valid return, please contact Customer Care. They will provide a returns label, and you'll be responsible for the return shipping costs.